Falon serves as the Vice President of Operations at Home of Guiding Hands.  She oversees the functionality of 28 residential group homes and a 25,000-square-foot resource center located in El Cajon, along with our office operations in Imperial Valley. Her responsibilities extend to managing the transportation department, comprising a fleet of 70 vehicles, and supervising the entire IT network supporting over 800 employees across office, remote, and group home settings. In addition to her operational role, Falon spearheads HGH’s marketing initiatives, fosters company culture, and addresses risk management. She also leads special projects, including the implementation of the organization’s EOS framework.

Possessing a Master’s degree in Management and Leadership from Western Governors University and a Bachelor’s degree in Human Services from Springfield College. Prior to her tenure at HGH, she served as the Special Programs Manager for the San Diego Housing Commission, where she played a pivotal role in planning, directing, and overseeing the City of San Diego’s Homelessness Response Center. Before her time at the San Diego Housing Commission, Falon held leadership positions at the YMCA, contributing to the successful opening and operations of various YMCA facilities.
Falon sits on the Foundation for Developmental Disabilities (FDD) board and currently chairs the California Disabilities Services Institute (CDSI) board.

Outside of her professional commitments, Falon, alongside her husband Lenny, have four school-aged daughters and three dogs. During their free time, the family can often be found at the softball field, hockey rink, or participating in diverse events at Balboa Park.